Shipping and restricted countries

1. Rates and free-shipping thresholds

Destination	Transit	Retail shipping	Trade shipping
Germany	1–2 working days	€5.99	€15.99 per shipment
Neighbouring EU (BE, FR, DK, CZ)	2–3 working days	€5.99	€19.90 per shipment
Rest of the EU	3–4 working days	€5.99	€25.99 per shipment
Free shipping from	—	€100 order value	€750 net order value

Trade shipments may be split across multiple parcels for large orders. Where that happens, the per-shipment rate applies once per consignment, not per parcel.

2. Despatch cut-off and handling

Orders confirmed before 14:00 CET on a working day are despatched that day. Orders placed after the cut-off, at weekends, or on German public holidays leave on the next working day. Orders paid by bank transfer are reserved for three working days and despatched once the funds are received.

3. Age verification on delivery

Because nicotine products may only be sold to adults, carriers may require photo identification on the doorstep for first orders and for orders flagged by our checks. Deliveries cannot, in those cases, be left with a neighbour or in a parcel locker.

Our shipping terms are set so that deliveries are made only to the person named on the order, or to an adult at the delivery address who can produce identification. A parcel refused for lack of age verification is returned to us; we refund the goods value less the return cost.

4. Product limits we apply

Limit	Value we apply	Applies to
Maximum nicotine concentration	20 mg/mL (2%)	All nicotine-containing products sold into the EU
Refill container capacity	10 mL for nicotine-containing refills	E-liquid, pods sold as refills
Disposable device capacity	2 mL per cartridge	Prefilled cartridges and disposables
Package size for refills	Largest permitted container	E-liquid packs
Health warnings	Mandatory text and size	All nicotine packaging
Child-resistant, tamper-evident closure	Required	All nicotine refill containers

Products above these limits are not listed for EU delivery. Where a manufacturer offers a higher strength, we either do not carry it or restrict it to non-EU markets with an explicit geo-restriction at checkout. We do not present an option to an EU visitor that they cannot lawfully buy.

5. Countries we do not ship to

The following are blocked at checkout. The list is reviewed as regulations change, and it is applied automatically — it is not a manual step that can be overridden at the packing bench.

Reason	Blocked destinations
Outright prohibition on the sale of vaping products	Countries where nicotine vaping products are banned for sale, import and possession
Flavour or product-type restrictions that block the specific SKU	Member states restricting flavoured e-liquid or disposable devices — for example Belgium and France, which prohibit disposable devices. SKU-level blocking applies rather than a country block
Online sales prohibition	Austria, the Netherlands and Poland. Austria moved vaping products under its tobacco monopoly on 1 April 2026 and prohibits online sales, including cross-border consumer parcels. The Netherlands has banned remote sales to consumers in the EEA since 1 July 2023, extended to nicotine-free products on 1 January 2024. Poland has banned remote sales of e-cigarettes and nicotine pouches since 2016, extended to nicotine-free devices and liquids on 5 July 2025.
Sanctions, embargoes and export-control restrictions	Any country or region subject to EU or UN trade restrictions
Carrier refusal	Destinations where our carriers will not carry nicotine products under any terms

Operational note for the live site: maintain a single machine-readable list of country and SKU restrictions, and read it from one place — checkout, the shipping estimate, and the product page. A restriction list that lives in three different places will drift, and the first time it drifts a customer buys something you cannot lawfully deliver.

6. Non-EU destinations

We ship to the UK, Norway and Switzerland on a limited basis with fixed-rate carriage, subject to the import arrangement being in place at the destination. These shipments may attract import VAT, duty and customs clearance charges, which are payable by the recipient and are not included in our prices. For destinations outside the EU we require the consignee to be a business customer, because the regulatory position for consumer distance sales is not consistent enough to guarantee compliance.

7. Damaged or missing parcels

Inspect the parcel before signing where possible. Report visible damage or a short delivery within 48 hours with photographs of the packaging and the contents, and we will start a claim with the carrier and arrange replacement stock without waiting for the claim to settle. For consumers, statutory rights are unaffected by this deadline.

8. Split deliveries and partial availability

If part of an order is out of stock we will contact you before despatching. Unless you prefer to wait for everything, we ship the available items and either hold the remainder or refund it, at your choice.