Contact the sales desk
Trade enquiries, order support, returns and privacy requests all land with a named person in Berlin — not a ticket queue.
WhatsApp — fastest
Trade buyers get a reply within the hour on working days. Send a SKU list and we will come back with stock and pricing.
Open WhatsAppvapexxl0660@outlook.com — quotes and accounts
vapexxl0660@outlook.com — orders and returns
vapexxl0660@outlook.com — data requests
Company-domain mailboxes, not a personal inbox — it matters to buyers and to acquirers.
Phone
+86 181 0667 4256
Mon–Fri, 09:00–17:00 CET
Outside those hours, WhatsApp is monitored for urgent order issues.
Warehouse & office
Landsberger Allee 117
10407 Berlin, Germany
Collections by appointment only. Full registered details are in the Impressum.
Send a message
Not sure who to ask? Use this.
Pick the topic and the message routes to the right person. For quotes, including your SKU list and target volumes saves a round trip.
Before you write
- Prices are published on every product page — no need to ask for a list.
- Stock and lead time we can confirm the same day for standard lines.
- Customs or duty questions usually do not apply: all shipments are intra-EU.
- Privacy requests (access, export, erasure) are handled within 30 days as required by the GDPR.
Response times
What to expect, honestly.
Under 1 hour, working days, 09:00–17:00 CET.
Email, sales
Same working day for quotes; within 24 hours for account approvals.
Order support
Within 4 working hours. Delivery issues are escalated to the carrier the same day.
Privacy requests
Acknowledged within 72 hours, fully answered within 30 days.