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Contact the sales desk

Trade enquiries, order support, returns and privacy requests all land with a named person in Berlin — not a ticket queue.

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Trade buyers get a reply within the hour on working days. Send a SKU list and we will come back with stock and pricing.

[email protected] — quotes and accounts
\n [email protected] — orders and returns
\n [email protected] — data requests

Company-domain mailboxes, not a personal inbox — it matters to buyers and to acquirers.

+86 180 2946 5361
Mon–Fri, 09:00–17:00 CET

Outside those hours, WhatsApp is monitored for urgent order issues.

Landsberger Allee 117
10407 Berlin, Germany

Collections by appointment only. Full registered details are in the Impressum.

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Send a message

Not sure who to ask? Use this.

Pick the topic and the message routes to the right person. For quotes, including your SKU list and target volumes saves a round trip.

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Prices are published on every product page — no need to ask for a list.
Stock and lead time we can confirm the same day for standard lines.
Customs or duty questions usually do not apply: all shipments are intra-EU.
Privacy requests (access, export, erasure) are handled within 30 days as required by the GDPR.

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\n \n We only answer product and pricing questions from adults. Messages that appear to come from under-18s are not responded to and are deleted. \n

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Name *

Company

Email *

Country

Topic *

Message *

I am 18 or over. * I agree to the privacy policy. *

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Response times

Under 1 hour, working days, 09:00–17:00 CET.

Same working day for quotes; within 24 hours for account approvals.

Within 4 working hours. Delivery issues are escalated to the carrier the same day.

Acknowledged within 72 hours, fully answered within 30 days.

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